The North Face

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FAQ

    F.A.Q

    Q1: Why there is no update information when I track my order?
    Q2: Why the tracking number you gave me not working?
    Q3: Why my packaged order stay pending, just dpatch from the post ...?

    A: We are sorry for delay. Regularly, shipping time to your address is 6-8 business days, and the tracking information will be updated within 3 days. Please don't worry, we promise you of safe order and right items. What you see and what you order on our website is what you will get.
     
    Q: Do you do wholesales business?
    A: Yes, welcome wholesales business, please contact us for further details if you want wholesale business.

    Q: How long does it take to ship orders door to door?
    A: Here we arrange order package and ship it out within 48 hours after your payment cleared, and it will take about one week to get the address you offered.

    Q: Is you site secure?
    A: Yes all orders are processed thru paypals 100 percent secured "http" servers , all other info is safe and we never share other info with any other parties.Also smoothly via hackersafe .etc.

    Q. How long does it take me to get my order once I place it?
    A. Orders are processed daily. Your order will be processed by our warehouse or suppliers and you can expect your order to be delivered within 6-8business days. Sometimes there would be a little delays due to huge demands, holidays, slow customs processing, but your order will be delivered finally.

    Q. We were charged on our credit card but status shows not shipped yet ?
    A. Sometimes the tracking info would be delayed to update, especially during the holidays, during these times you may get your goods before we can update that you have in fact been shipped.

    Q. How much is shipping to my country ?
    A. All the items on our website are free shipping, you don't need to pay for extra fees except the product price.

    Q. Why are you items so cheap compared to other sites , are you guys legit ?
    A. We and our buyers buy overstocks & overuns from the same factories that make for famous companys and we have been doing this for many years. We also work on very tight profit margins to provide our clients good value. So welcome to have an sample order.

    Q. We ordered 8 days ago we have not got our tracking yet ?
    A. Yes, some e-mails systems block our e-mails as spam, please check your junk mail and add our email address to your friend list, .

    Q: We got our tracking number two days ago but our order is not showing up in usps or ems tracking system?
    A: Sometimes there is a few days delay if shipping is backed up due to huge demand before goods are showing up in the system.Or tracking systems maybe delayed due to certain factors in usps or ems tracking system.

    Q. I sent you an e-mail 3 days ago, how come, I have no response?
    A. We try to reply to e-mails within 24 hours. If you have not received a repsonse from us, your e-mail may have not been received or blocked the emails from us, in order not to waste your time, please add our email to your list after you place the order. We receive many customers e-mails every day and try to respond to them all, but sometimes your e-mail may get accidentally deleted by our SPAM blocking. Please e-mail us again if you have not received an reply within 1 days except weekends allow for 2days.

    Q. How to enjoy your policy and discount?
    A. We accept returns or exchanges on condition that fashion damages. You must contact us within 24hours after receive your goods, if damaged, we need a digital picture within 48 hours after received goods,? then we will review and if claim is legitimate will give return authorization number, and you? have to? return your item within 5 days after contacting us. The returned product must be in unused condition and sent back in the same condition as it was sent to you. And for discount, we offer discount coupon to our regular customers, if you are, please just contact us for the code.

    Q .Are your items all authentic ?
    A .Again, We buy overstocks, closeouts, overuns from overseas factories and authorized dealers that say and give us legal invoices that all goods are authentic, however for legal reasons we must say that some goods can and are factory variants.Only by this,you can enjoy the perfect the north face clothing,making more profit but nice discount price and enjoying free shipping.
     

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